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Question:1
An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements: • Synchronizes with a deskphone to share the control of telephony and agent features • Includes capabilities of integrated video and Instant messaging • Increases collaboration • Reduces agent talk time and facilitates first call resolution To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A. Agent Desktop Displays (ADD)
B. Avaya one - X® Agent
C. Agent Map
D. Avaya Agent for Desktop (AAfD)

Answer: B,D

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